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Multicultural Information Sharing within Public Structural Integration Service : Viewed and Reimagined from In-Between Fragmented and Introverted Organizational Borders – Helsinki Case in 2011-2017 amid New Public Management Governmental Leadership

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Title: Multicultural Information Sharing within Public Structural Integration Service : Viewed and Reimagined from In-Between Fragmented and Introverted Organizational Borders – Helsinki Case in 2011-2017 amid New Public Management Governmental Leadership
Author(s): Lee, Min-Young
Contributor: University of Helsinki, Faculty of Social Sciences
Degree program: Political Science
Specialisation: Study Line for Administration and Organisations
Language: English
Acceptance year: 2023
Abstract:
This interdisciplinary implementation case-study maps the administrational institutional discriminative structures in organizing services related to adult education (Economic Affairs and Employment) in Helsinki in 2011-2017 – seen from a more critically constructive perspective. This period was dominated by populism and polarized ideas in society on a general level, and the administrational leadership was governed by typical New Public Management ideas such as decentralization, fragmentation, and a market- and results-based orientation. This study uses the lens of public civil servants’ inter-subjective administrative experiences at the local, regional, and central levels. According to Lipsky’s theory of Street-Level Bureaucrats and the Dilemma of the inndividual, there are differing goals between upper and lower level administration when delivering public services. Although public planners might not work at child-care centers, public spaces, schools, in nature, or at home themselves, the planner´s information may have some significant role in the policy development. This analysis looked more into such intra- and interorganizational data which could explain the occurrences of differing goals: • within the Ministry of Economic Affairs and Employment – mostly local and regional level compared to central level decisions (intra-organizational); • within the City of Helsinki (intra-organizational structures, bilingual service); and • between the city of Helsinki and the state of Finland (inter-organizational structures). This study uses deductive, hermeneutic methods that the phenomenological methodology recommends. Reimagining and self-reflecting (socially contextual) non-verbal communicational skills are used to understand the collective organizational meanings of intra- and interorganizational interactions in overwhelmingly demanding environment. The findings of this research indicated that the organizations were very fragmented, and at least temporarily inwarded and overlapping in service (especially within the regional administration between different kinds of educational purchase in Finnish, and between Swedish and Finnish structural integration service due to own developed local and regional networks). The market-based initial mapping system (which is the port for occupational education), would have benefited the service users’ access to trainings and employment from • achieve a joint local multicultural and critical functional tool for the personnel, • more intra-organizational collaboration within Ely-center (centralizing) between the “regular” public employment and business service in general, and the initial mapping service for both Swedish and Finnish (not separate), • offering a series of personnel training of multicultural education, and • increasing quality planning and customer service by more non-discriminative and/or inclusive recruitment
Keyword(s): Governance Reform Structural Integration Implementation Personnel Capacity Information Sharing Multiculturalism Förvaltning reform strukturell integration implementering personalkapacitet informationsdelning kulturell mångfald Hallinto uudistus rakenteellinen kotoutuminen implementointi henkilöstökapasiteetti tiedonjako monikulttuurisuus


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