Browsing by Subject "jaettu tiedon luominen"

Aims. Restorative conflict mediation at workplace is a method developed for conflict and dispute management at workplace context which emphasizes the agency of the disputants and their ownership of the conflict. Previous literature indicates the mediation method to enable and support individual learning processes and empowerment. The knowledge-creation approach comprises learning not only as an outcome of acquisition nor participation but also as collaborative development of shared conceptual and mediating artefacts and practices. The aim of this research is to broaden the conceptions of restorative conflict mediation at workplace context by examining the emergence of collaborative knowledge creation during the process and how it is supported by the facilitative mediation. Methods. The research was conducted as a descriptive literature review. The description of the restorative conflict mediation method, derived from previous studies, served as an anchoring platform for the collaborative knowledge creation and its fundamental background theories. The aim of the analysis was to create a synthesis between two different research traditions (i.e. Conflict mediation and collaborative knowledge creation). Results and conclusions. Through the analysis based on collaborative knowledge creation both communal and organizational level learning and developmental processes emerged at the method of restorative conflict mediation at workplace context. In these processes implementing facilitation played a key role. Method was found to endeavour transformation and to have several expansive dimensions. The widened understanding considering influences of the restorative conflict mediation at workplace context constitutes the results solidly to the research traditions of educational sciences and work and organization psychology.