Browsing by Author "Bujedo Barreras, Estibaliz"

Multicultural learning environments are increasing at schools, where the inherent diversity in groups working in collaboration triggers situations of conflict due to students having different worldviews and opinions. While conflicts have traditionally been seen as negative, research shows that when resolved constructively, they have the potential to develop multiple skills and create richer learning experiences. The path to achieving constructive conflicts in a classroom largely depends on the development of the skills needed for conflict resolution in students and conflict management strategies. Nevertheless, although research shows inconsistency in methods and guidelines to achieve constructive conflicts, it is agreed that holistic support from schools is crucial. Therefore, this study aims to explore the strategies implemented by schools to promote constructive conflict resolution among students, as well as the specific approaches used during conflict situations. This study collected data through online qualitative surveys of in-service teachers at international schools worldwide. Participants shared their beliefs and practices regarding conflict resolution through open-ended questions, and responses were analysed using an inductive approach of content analysis to answer the research questions of this study. The results offered a holistic view of the practices in school settings, dividing the findings into two themes depending on the time of implementation: before or during the conflict. On one hand, preparing students for conflict resolution highlighted the development of SEL skills in the classroom through teachers' practices and curriculum approaches. Specifically, the embedding of SEL in the curriculum, collaborative learning methods and conflict resolution training were significant in preparing students for conflict resolution. In addition, prevalent conflict management strategies included collaborative conflict resolution strategies and teachers’ mediation, while inter-disciplinary support with third parties appeared as crucial for teachers. This study concludes that schools must develop methods at every level of school communities, curriculums need to embed SEL, and multi-disciplinary professionals at school are needed. Finally, there is a need to unify teachers’ practices to further develop teacher training on conflict resolution, so students will achieve constructive conflict resolution independently.