Browsing by Author "Nykänen, Johanna"

Purpose of this study. The purpose of this study was to find out, which elements do the or-ganizational trust of Esperi Care ’s unit managers consist of, whether organizational trust cor-relates with organizational citizenship behavior and with the intention to change workplace. According to previous organiational trust studies, organizational trust is related to employees’ engagement, work satisfaction, turnover and organizational citizenship behavior. Method. The data for this study was collected with an online survey sent out to Esperi Care’s unit managers (N=203) of which 103 replied to. The data was analysed with an explorative factor analysis, the correlation between organizational trust and organizational citizenship be-haviour was tested with Pearson’s correlation coefficient, and differences between groups were tested with a T-test, sorting variable being the intention to change workplace. Results and conclusion. The results of this study showed that the factors of Esperi Care’s unit managers´ organizational trust differentiated from theory consisting of management group’s action, area managers’ action and communication as well as openness and compe-tence of the organization. All of the trustfactors were related to the following factors of or-ganizatonal citizenship behaviour; altruism, conscientiousness, positivity and civic virtue. Unit managers who had intentions to change workplace had lower levels of organizational trust than the managers, who had no intentions for turnover. The results show how critical it is for the organization to build and maintain the trust of its employees as well as how within health care sector trust consists of the concrete actions of the management group as well as em-ployees’ managers. High levels of organizational trust has positive impact on employees and how they behave within their own workcommunity.