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Browsing by Subject "Luottamus"

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  • Luottamus ja sitoutuminen monikulttuurisessa asiantuntijaorganisaatiossa : ”Vastavuoroisuutta kunnioittaen” 
    Weckman, Elvi (2022)
    Previous research shows that multicultural and multilinguistic organizations can be more effective and creative than other organizations. Building trust in workplace strengthens commitment to work and eliminates conflicts and disagreements between colleagues. Organizational culture is partly impacted by how trust building materializes in practice in work community. The purpose of the study was to discover how international experts experience trust building and work commitment in a multicultural organization. The study was conducted in the IT organization that is part of a bigger Finnish organization. The study answered two research questions: (1) What should an organization guarantee to its employees to build trust and commitment? (2) What informal factors contribute to building trust in a multicultural work community? This study was conducted qualitatively, and semi-structured interview was used as a method to collect research material. In total, six people were interviewed for the study. They all work for the IT organization and do not speak Finnish as their mother tongue. Three of the interviewees had moved to Finland when they started working for the organization and three others work from their home countries as consultants for the organization. Theoretical content analysis was used as the analysis method. The results of the study suggest that international professional’s benefit from clear goals, roadmaps, and strategies that guide their work. These should be available in English. In addition, multicultural teams’ benefit from being able to build their own ways of working that takes multiculturalism and language barriers into account. Informal acquaintance is also useful in building trust. International colleagues had positive experiences of colleagues and supervisors who had helped them when they moved to Finland, for example. In addition, it has been important for the international experts to learn Finnish and learn about the Finnish culture. In order to build trust and commitment, it is important that the organizational culture supports the needs of multiculturalism and multilingualism, and the employees implements the culture in everyday life. The results of the study can be applied in building trust and commitment of multicultural teams.
  • Tapaus Esperi Care : yksiköiden esimiehet kriisin sydämessä 
    Nykänen, Johanna (2020)
    Purpose of this study. The purpose of this study was to find out, which elements do the or-ganizational trust of Esperi Care ’s unit managers consist of, whether organizational trust cor-relates with organizational citizenship behavior and with the intention to change workplace. According to previous organiational trust studies, organizational trust is related to employees’ engagement, work satisfaction, turnover and organizational citizenship behavior. Method. The data for this study was collected with an online survey sent out to Esperi Care’s unit managers (N=203) of which 103 replied to. The data was analysed with an explorative factor analysis, the correlation between organizational trust and organizational citizenship be-haviour was tested with Pearson’s correlation coefficient, and differences between groups were tested with a T-test, sorting variable being the intention to change workplace. Results and conclusion. The results of this study showed that the factors of Esperi Care’s unit managers´ organizational trust differentiated from theory consisting of management group’s action, area managers’ action and communication as well as openness and compe-tence of the organization. All of the trustfactors were related to the following factors of or-ganizatonal citizenship behaviour; altruism, conscientiousness, positivity and civic virtue. Unit managers who had intentions to change workplace had lower levels of organizational trust than the managers, who had no intentions for turnover. The results show how critical it is for the organization to build and maintain the trust of its employees as well as how within health care sector trust consists of the concrete actions of the management group as well as em-ployees’ managers. High levels of organizational trust has positive impact on employees and how they behave within their own workcommunity.

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