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Browsing by Subject "johtaminen"

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  • Salimäki, Aino (2004)
    Supervisors’ role in implementing pay systems has become important part of pay systems that aim at supporting the strategy of the organization. This thesis studied supervisor’s role in implementing individual performance-based pay. The study focused on the processes by which supervisors can affect the functionality of a pay system. A pay system is well functioning when the employees and supervisors are satisfied with it and the effects are in line with the objectives for the system. Strategic pay is implemented through performance management processes where goals of the work are aligned with the strategy of the organization. The objective of the research was to create a structural model of the processes by which supervisors could improve the functionality of a pay system. The model is based on theories of knowledge of pay, meaning of pay and procedural justice. To test the model, six hypotheses were generated to study whether knowledge of pay, meaning of pay and procedural justice mediate the relations between supervisor’s role and activity and functionality of the pay system. The data for the study was collected with a survey (N=109) in one Finnish organization from the public sector. The data was analysed by structural equation modelling (LISREL 8.53). The results show that supervisors can improve the functionality of the pay system by performance management process, which is based on mutual trust and open communication. The role of the supervisor is to give feedback and tell how performance is connected to the pay raises. When this is done the pay system is experienced as meaningful, the employees are satisfied with it and it induces effects aspired. In addition, fair procedures in performance appraisal are important for employees to be satisfied with their pay. It is discussed whether power to make decisions and the responsibilities of the supervisors are in balance in this organization.
  • Saarinen, Anna (2018)
    This present study analyses quantitatively and qualitatively supervisors’ perceptions and experiences of age management in a metal industry organization in Finland. The study aims to describe supervisors’ thoughts about age management and its implementation in practice: how do they take into consideration different-aged team members in their leadership practices, do they feel they have the necessary skills to support different-aged team members’ working ability, and do they experience the age management as part of organizational culture and strategy. Furthermore, the target of the study is to describe supervisors’ experience of need for an additional support regarding age management. The study is part of an internal career path model –project in the case organization, which emphasizes the diverse expectations that employees representing different age groups have on different stages in their career path. The theoretical framework of the study is based on the concepts of management in matrix organizations, age management, diversity in organizations, working ability, burnout and work engagement, as well as, transitions in career path. The study material consisted of an online survey, which included both open questions and multiple-choice questions. Quantitative data was analyzed with SPSS-program by parametric methods and the content based analyze of qualitative data was carried out according to the phenomenological-hermeneutical tradition based on the theory. According to quantitative data, the participants felt that they take well into consideration different aged employees, their competence development and working ability in practical supervisory work. The supervisors experienced the age management quite strongly as part of the organization's culture and strategy, although the qualitative data indicated that the concept of age management was unknown, and more introduction was hoped. In addition, according to the quantitative and qualitative data, taking into consideration the physical nature of the work appeared as a development area; supervisors experienced that they need practical examples concerning how to use career flexibilities. The descriptions of supervisors also highlighted the fact that supporting the younger team members’ working ability has also been challenging. In addition, less experienced supervisors are more likely to evaluate their skills and resources weaker than those who have more experience from supervisory work and thus, age management themes were hoped to be part of the orientation for supervisors. Furthermore, older supervisors did not experience age management that strongly as part of organization’s culture and strategy.
  • Piitulainen, Sari (2014)
    Objectives This study aimed to investigate the leadership of aging employees in the kindergarten: how the kindergarten leaders take and how they would like to take into account the employees' age-related factors. Age-related factors contain the ability to function, know-how, work motivation, working environment and work community. The aim of this study was also to investigate what do aging employees have to offer to the work community from the kindergarten leaders' point of view. Methods This case study has been made by using a qualitative research method, which in this case was a thematic interview of three leaders of kindergarten. Results and conclusions The conclusion of the study show that every aging employee has been led by kindergarten leaders in a way which suits them personally. Kindergarten leaders have to take into account the challenges which aging can bring along. The leaders take note of employees' physical condition and coping at work when they share duties. Leaders invest in safety at work and the ergonomics of furniture. Short breaks during the day and dividing the holidays into periods can have a significant effect to coping at work. If needed be, a work shift may be modified by the demand of an aging employee. Formative discussions can be a good way of leadership in considering know-how and the need for training. Leaders of the kindergarten wish that they could pay more attention to employees' age-related factors such as know-how and ability to function. The leaders would like to consider the job description of an aging employee based on the assessment of work ability together with the occupational health care department. Leaders request to hire more resource if aging employee can not work with full capacity. The kindergarten leaders think that aging employees are a good example to the younger employees in conscientiousness, rudimentary work and with how to interact well with children. Aging employees have tacit knowledge and they can give other employees perspective and the know-how which they have gained with a lot of working experience.
  • Rajala, Roope (2016)
    Learning agility is a concept that arose around the year 2000 as a reaction to changing challenges of work-life. Learning agility is usually defined as willingness and ability to learn from experiences in order to perform successfully in difficult situations. However, there has been criticism against this definition saying that it is rather imprecise and complex. The definition combines too many different elements of learning. This study aims to clarify the context of learning agility by defining learning agility as ability to learn quickly and flexibly. The study examines how learning agility is related to managers' attributions of their own managerial competences and goal orientations. Goal orientations are individual tendencies that affect how people set their goals under performance conditions. In addition, it is investigated if goal orientations act as mediator between learning agility and managerial competencies, which would mean that learning agility is related to managerial competencies through goal orientations. Research environment is Finland's Slot Machine Association (RAY), and the goal of this study is to provide new perspectives for RAY about how RAY can develop its leaders and supervisors. Sample consisted of RAY's supervisors and leaders. Data was collected with electronic survey during May and June of 2015. Total of 63 supervisors and leaders answered to survey and 32 of those were male and 31 were female. Data was analyzed by using statistical methods. Analyses that were primarily used were t-test, Pearson correlation and regression analysis. In order to test the mediation 12 regression analyses were performed. Results showed that learning agility was statistically significantly related to both learning orientation and the way managers feel about their own managerial capabilities. Learning orientation was more strongly related to managerial capabilities than learning agility. Performance orientations were negatively related to both learning agility and the way manager's feel about their managerial capabilities. Based on mediation analysis there were found three mediations of which two were partial mediations and one was full mediation. Mediators were learning orientation and performance-avoidance orientation. Results indicate that willingness to learn is at least as important as the ability to learn. Developing leadership competencies and learning should focus more on supporting learning orientation than enhancing the learning abilities. Moreover, results address a question if learning agility is in fact a combination of other learning-associated concepts such as cognitive capability and goal orientation rather than separate and independent concept.
  • Katainen, Petra (2018)
    Purposes. Working life has changed because of economic globalization and development of technology. That is why, leadership is nowadays seen in a different way. Traditionally leadership is seen as a way to lead tasks. Now the aim is to lead innovation and transformation in the organization. Leadership and management have been studied a lot but many of the studies focus on how other people see the leader and his/her actions. Therefore, research on leader identity is needed. A leader identity refers to a leader's perception about oneself as a leader. There is only a little research about leader identity. Moreover, studies rarely take all the levels of identity into account. Thus, the aim of this study was to examine leader identities and their construction. The research questions were: 1) What kinds of components are there in leader identities in expert organization? and 2) What types of leader identities can be found? Methods. The research participants of this study were ten managers who all worked in the same expert organization in public sector in Finland. The data of this study was collected by interviewing these ten managers. Thereafter, the collected data was analyzed using both content analysis and narrative analysis. Narrative analysis was used to form type stories. Results and conclusions. Leader identities in the expert organization were strongly built on leaders' role and expertise. Leaders experienced that the public sector organization enables or limits them to implement their own leader identity. Three different leader identity types were constructed: an expert leader, a leader who encourages collaboration and his/her followers' development, and a leader who develops corporate culture and supervisory work in the organization. Leader identity displays strongly both personal and social aspects of identity. Therefore, for the construction of leader identity it is important that the leaders in their organizations find their own ways to lead.
  • Krekula, Siiri (2022)
    This research was interested in early childhood education managers' professional agency in context of pedagogical and human resources leadership. In addition, the early childhood managers’ pedagogical as well as human resources leadership experiences were studied. There is still very little previous research done in terms of early childhood managers’ professional agency but studying it could help in developing the early childhood educational field because according to previous professional agency studies, managers’ professional agency is linked to the personnel. Among other things innovating, developing and taking care of the well-being of staff are part of leadership agency. The data of this Master’s Thesis is based on nine early chilhood education managers' telephone interview transcripts. The telephone interviews, that lasted approximately 30 minutes each, were executed during the autumn of 2021. Transcripts from telephone interviews were analysed using content analysis and narrative analysis. Content analysis of the data identified five categories in early childhood education managers’ experiences in pedagogical leadership (central mission, common goal, consistency, job relevancy and practice in reality) as well as in human resources leadership (service management, presence, ensemble control, discretion and responsibility). Each of the categories had professional agency in early childhood managers’ experiences which was analysed narratively. Early chilhood education managers' experienced pedagogical leadership as important part of the job and they mentioned pedagogy being close to their hearts. Managers described experiences in human resources leadership as serving others but also working under pressure. The experiences of early childhood education managers in pedagogical and human resources leadership included plenty of traits of professional agency. The traits of professional agency adapt to all key moments of previous research theory which are: 1) respecting employee views, 2) drawing conclusions through dialogue, 3) bringing up own expertise, 4) learning and 5) speaking directly. Based on this study, professional agency was an important tool in pedagogical leadership and human resources leadership. Early childhood managers’ professional agency is shown through the decisions the manager is able to make under the sociocultural circumstances at the work place and within their own personal abilities.
  • Vaara, Jenni (2020)
    The early childhood education and care (ECEC) and Basic education introduced a new national Core Curriculum by the Finnish National Agency for education in 2016. Both national norm curricula can be found confluence, and since ECEC transformed under to Finnish National Agency for education in 2015, ECEC, preschool education and basic education becomes an integral part of the lifelong path of growth and learning and of the continuum of curricula. The purpose of this study is to clarify ECE leaders’ and basic education leaders’ views on curricula and curriculum leadership. The research questions are following: (1) How does Curriculum appear in ECE leaders and basic education leaders discussion? (2) What discourses can be identified in both discussions? (3) How does Curriculum Implementation appear in both discussions? This study was conducted using qualitative methods and the used data consists of theme interview collected in the Eduleaders project training. The training involved 10 interviewees working in the context of educational leadership. The material was analyzed by a using discourse analysis with the aim of defining curricula discourses in leaders’ discussions. Four significant discourses were mentioned and can be identified as the following: 1. The discussion about curriculum as a framework 2. The discussion about curriculum as a vanguard. 3. The discussion about curriculum as a challenge. 4. The discussion about curriculum as an enabler. The research results show that both early childhood education leaders and basic education discuss about curricula within the same framework and with the same concepts. The results reveal the curriculum to be in reformation phase in which the old and the new curriculum are confronted. Furthermore, the national curriculum gained a central role as a fundament of work. The distributed leadership and pedagogical discussions occurred in the discussions of both leaders as ways to implement the curriculum. In the discussions about curriculum as challenge the leaders pointed out it being difficult to implement the curriculum in classrooms or child groups, where teachers prefer rather traditional teaching than the alternative methods of the new curriculum. Eventually the slowness and extent of development as well as short-sightness in the field were identified as challenges. However, the discussion illustrates the curriculum positively in terms of child orientation, opportunities to try new things and co-creation.
  • Norberg, Taru (2021)
    The purpose of this study is to elucidate the experiences of ECEC center leaders about the unprofessionalism of educational interaction and the challenges it brings. In addition, the study examines the experience of tackling unprofessionalism and experiences related to managing the phenomenon. The aim is to analyze and describe the perceptions and experiences of managers, as well as their variation. The theoretical framework of the study consists of an examination of educational interaction, unprofessionalism and leadership, as well as a description in the context of early childhood education. The theory takes into account the paucity of previous research on early childhood professionalism and therefore the framework has been partially extended to look at professionalism in other fields as well, such as nursing and medicine. The starting points of the study were a multi-method and phenomenographic study, the data of which were obtained with a semi-structured e-questionnaire. The survey was addressed to municipal ECEC center leaders on the basis of the OAJ member register. In the analysis of qualitative data, context analysis was typically used for phenomenography, and the results of multiple-choice questions (Likert) are pre-sented as percentage distributions. Combining the acquisition and analysis of qualitative and quantitative data aims at a better understanding of a diverse and little-studied phenomenon. Leaders ’experiences of the unprofessional nature of educational interaction varied. However, most situ-ations were interpreted as completely unprofessional. All respondents reported unprofessionalism in their workplace and there was variation in its prevalence. Intervention in the unprofessional profession was generally perceived negatively by managers, although the task could still be perceived as important, co-ercive or obligatory. There were five experiences describing the management of challenging situations: the relationship between the manager and the employee, self-management, pedagogical management, professionalism as a phenomenon, and client work. Unprofessionalism is a multidimensional phenome-non challenging leadership and its definition and identification is important for developing the quality of early childhood education. The key tasks of a leader in terms of shared pedagogical leadership are to address unprofessional situations and to implement ethical reflection and moral decision-making in the work community.
  • Sultsi, Miia (2022)
    The purpose of this research was to study early childhood education meetings from the perspective of leadership and group processes. The research also clarified what factors leaders combined together with good meeting. The subject of this research is valid and current because there is no previous research from this specific area. Groupwork forms an essential part of working in early childhood education. It is important to see how leaders can make use of the information about group processes. Organizational research have shown that for example using facilitation can accomplish good outcomes. The aim of this research is to give an information to early childhood leaders on how they can plan even better meetings and use the time best way possible. The research was carried out as a case study. The research sample was six early childhood education leaders from the same city in the Helsinki metropolitan area. They were chosen in random. The leaders were interviewed by using a half structured interview. Interviews took place in the summer 2021. The interview material was then transcripted. The research methodology used was theory-driven content analysis. According to this research the most important meaning of the meetings is pedagogical development. Meetings offer employees a chance to impact their work and share professional knowledge. Good meeting is a combination of inner and outer factors. Inner factors were communication, participation and autonomy. Atmosphere and structure were the outer factors which made communication and participation possible. Leaders planned topics of the meetings but not how those contents should be processed. Group work was guided by using some methods like small group discussions or by leading the conversation into specific direction. Leaders also utilized different roles and leading styles. Some of the results can be identified as facilitation. For example giving responsibility to the employees and encouraging them to come up with the answers by themselves. By utilizing group processes and ways to lead the group, leaders can make a solid ground for learning and self-oriented community in early childhood education. This could partially be the answer to the challenge that most of the leaders in this research mentioned; there is not enough time for the meetings and professional dialog in early childhood education.
  • Nenonen, Katja (2023)
    The increase in changes and demands related to the management of the education sector during the last decades has clearly correlated with an increased workload for the principal's profession. The work is diversified and fragmented into a wide range of areas. With this, it has become clear that the principal is not able to lead an educational institution alone and management practices have had to be developed in such a way that they better serve the needs of educational institutions and communities. The aim of this study has been to find out how the principals experience and understand the concept of shared leadership in practice and what kind of shared leadership models they have in use in educational institutions, as well as what possible obstacles they see to the implementation of shared leadership in the school. There are some similar studies on principals' views on shared leadership. In general, principals' perceptions of shared leadership are mainly related to the division and delegation of work tasks. However, according to the theoretical background, the deeper idea of shared leadership is related to interactive leadership. Previous studies have found that principals' views on shared leadership as delegation become stronger when interaction decreases in leadership situations. Correspondingly, when the view of shared leadership as delegation decreases, the view of shared leadership as interaction in situations becomes stronger. In a broader sense, management is an interpersonal activity that arises in interaction between individuals. This is how management develops and takes shape during the interaction, and the parties can influence its development. In this study, the research method was qualitative, and the material of the thesis consisted of interviews with seven principals. The data was collected with a semi-structured thematic interview and analyzed with a theory-driven content analysis. The results section of the thesis is based on the theme classifications created in the analysis. As a conclusion of the results of the study, it could be stated that the principals felt that shared leadership was mainly about dividing and delegating tasks, although shared leadership structures aimed at both formal and informal interaction were in use in all schools. All principals considered interactive management to be important and desirable. The principals also strongly connected trust and sharing of expertise and know-how to shared management. Team organization models were used the most as models of shared leadership, of which management teams were used in all schools, in some schools various development teams and grade level groups were used. Six of the organizations that participated in the study used an assistant principal or a vice principal system. The principals saw factors related to the working culture as obstacles to the implementation of shared management, such as not getting used to the operating model of shared management, resource, and human factors, as well as the increase in the workload of the employees and thus the deterioration of work well-being.
  • Rössi, Johanna (2018)
    Objectives. Previous studies on teachers being cross-peer abused and harassed by students and parents are scarce and mostly all but one is over ten years old. Previous studies point out that students inappropriate behavior was more common than parents inappropriate behavior and most common form of inappropriate behavior was verbal harassment. In addition, studies have shown that inappropriate behavior is more common than systematic bullying and physical violence differs in primary and secondary school. The subject has been studied by Kivivuori, Tuominen and Aromaa (1999), Salmi and Kivivuori (2009), Rantala (Rantala & Keskinen, 2005) as well as by Kauppi and Pörhölä (2010). This thesis investigates comprehensive school headmasters vision of teachers being bullied and harrassed. The aim is to find out how the headmasters experience this phenomenon and how the conflicts are being solved. The theory of conflict management is being used to study this phenomenon. Conflict management has not been previously studied in the school context and therefore the templates applied are originally designed for private sector companies. Methods. The material was collected by semi-structured interviews and there were eight interviewees, all of them were comprehensive schools headmasters in Helsinki. Phenomenography was used as a research orientation and as an analysis method. The analysis of the data was four-step and conformed to Niiko’s (2003) description of phenomenographic analysis. Results and Conclusion. According to the headmasters bullying of teachers was a marginal phenomenon and inappropriate behavior confronted by teachers was more common than systematic bullying. Headmasters thought that situations were a matter of interaction and the causes of bullying and harassment were manifold. Students and parents who were harassing teacher might felt bad and they might had contacts with health care or child welfare. In resolving the situation the headmasters underlined presence of multiple adults, transparence, good interaction and rapid communication. Headmasters saw the teachers primarily as an civil servant and they considered it important that teachers followed the law and other instructions. The headmasters felt that they had not received training for the situations and their functions were guided by previous experience and self-acquired knowledge.
  • Toppinen, Mari (2017)
    The aim of this study was to investigate kindergarten leaders' and kindergartenteachers' perceptions of group situations, successes and failures, as well as the cracks and the factors affecting them. The survey asks 1.) How subjects describe functional group situations? 2.) How they describe cracks in a group situations? 3.) How does the cracks in the interaction and group situations are reacted? 4.) What group situations, successes and failures are related to? The starting point for making the thesis were the thoughts associated with the concept of mentalization Fonagy (2009), Allen (2003, 2006) and Lyutenin (2009), Sajaniemi's and Mäkelä's (2013) ideas of group activities, and Fonsén's (2014) research related to the pedagogical management. Mentalisation is a prerequisite for the educator pedagogical sensitivity. Mentalisation is shown as a reflective activity, in which case the educator is able to describe the activities of another mental terms. (Larmo 2010) Pedagogically sensitive educator is able to meet a group of children and individual children's needs in a flexible way and to manage group situations for success. Mari Nislin (2016) reclaims in her study that pedagogical quality requires pedagogical sensitivity and also groupsensitivity. The other kindergarten team members, team culture and management together create a whole system, which will affect the quality of early childhood education. The data were collected in the autumn of 2014 and spring of 2015 by theme interviewing kindergarten leaders and kindergartenteachers. The research data analysis were applied phenomenographic approach. The material was processed with Atlas.ti program. This study found that kindergarten's leaders and kindergartenteachers description in group situations, successes and possible cracks and failures contributed to the same based on the material broken down into three categories significance of factors. These factors were the factors associated with the educator's mind and activities, operational culture of the team, and factors related to leadership. On the basis of the research material educators' ability to keep the group and its children in their own minds, helped the group situation became a success. In this case, the educator kept his group in control and was able to react flexibly to the surprising events in group situations. Successful group situation also required operating team member's ability to cooperate, to anticipate situations and good planning and commitment. Day care center director was seen to play an important role in the creation of these structures, together with the team employees.
  • Jussila, Jaana (2019)
    This thesis studies the views of managers working in specialist organizations regarding leadership and emotional intelligence. The purpose of this study is to form an understanding of what views and concepts of the managers in specialist organizations have regarding emotional intelligence and its significance in managerial work. The purpose is to build an understanding of what the challenges are in managing specialist knowledge and to form an understanding of what the understanding and experience of emotional intelligence is in relation to leading an organization with specialist knowledge. The theoretical framework of the study was formed around three concepts: emotional intelligence, leadership and leadership of specialist knowledge. Theories of emotional intelligence, especially the concept of emotional intelligence by David Goleman and concepts of emotionally intelligent leadership were used as a theoretical framework. Concepts and definitions related to leadership and knowledge and theories in leadership of knowledge - such as the concept of transformational leadership presented by Bernard M. Bass – that have been combined with management that furthers learning by Riitta Viitala and Pirjo Kolari were also used in the study. The empirical research material was gathered by interviewing eight people who work or have worked in managerial positions in the specialist organization. The interviews were conducted as theme interviews. The methodological approach of the study was content analysis through which the research material was analyzed. Based on the material of the research, the challenges of managerial emotional intelligence in the specialist organization were the expectations and broad range of tasks related to managerial positions, substance knowledge, the management of strategic specialist knowledge, motivating, supporting and interaction. According to the study, the most important competences of emotional intelligence were emotional self-awareness, good selfassessment, self-control, transparency, ability to perform, empathy, service orientedness, inspirational leadership, ability to develop others and teamwork and collaboration skills. The conclusion of the study is that in the management of specialist knowledge in specialist organizations, matters such as interaction, individual attentiveness, empathy, ability to motivate and support, being present and enabling are highlighted. In a specialist organization a manager needs sufficient substance knowledge, purely emotional leadership is not sufficient. In specialist organizations, succeeding in knowledge management requires emotional intelligence, substance knowledge and transformational leadership. When these are combined by competent managers, they are able to motivate, focus on individuals and enable development.
  • Tomunen, Hanna (2024)
    The aim of the study: Every organization learns through either motivated employees or a strategically learning-oriented vision. If organizational learning depends on motivated employees, employees and teams might learn things and skills that are contrary to organizational goals. That is why it is important for organizations to lead and manage workplace learning strategically and foster a positive organizational learning culture. Methods: The data of this research consisted of eight individual interviews. All the data were collected from one organization, and all the participants worked in a same team. The participants were asked to review a situational description of workplace learning that had been important to them some way. The data were collected using Critical Incident method and analyzed using an abductive strategy. Results and conclusions: The results suggested that workplace learning mostly occurs while working. Most of the participants had learned by doing themselves or through interactions with others. Additionally, the results suggested that the workplace is both promoted and disturbed by various factors. The factors can be divided into six categories: personal factors, leadership, teamwork, situational factors, work organization and feedback. In the category of work organization, most of the disruptive factors influencing workplace learning appeared, with the most common one being lack of time. However, an organization might have positive organizational learning culture despite disturbed factors that influence workplace learning. Positive organizational learning culture depends on employees’ personal experiences. Organization can influence these personal experiences by strategically leading workplace learning and organizational learning culture toward positive learning attitudes.
  • Aarnio, Matti (2004)
    Tämän tutkimuksen tarkoituksena oli dialogi-teorian näkökulmasta tarkastella verkkokeskusteluissa tapahtuvaa asiantuntijuuden kehittämistä. Tutkimuksen metodinen lähestymistapa on lähinnä keskustelunanalyyttinen ja siinä keskitytään pääasiallisesti verkkokeskustelujen dialogisen rakenteen ja etenemisen selvittämiseen.Dialogia keskustelumuotona käsittelevät teoriat sekä dialogin kehittymistä kuvaava neljän keskustelukentän teoria muodostavat tutkimuksen teoriataustan. Tutkimuksella pyrittiin vastaamaan seuraaviin kysymyksiin: 1. Missä keskustelukentissä asiantuntijuuden kehittäminen tapahtuu verkkokeskusteluissa? 2. Miten siirtyminen keskustelukenttien välillä tapahtuu? 3. Mitä dialogisia toimintatapoja verkkokeskusteluissa esiintyy? 4. Miten dialogin symmetria toteutuu verkkokeskusteluissa? 5. Minkälaisia tiimienvälisiä eroja verkkokeskusteluissa esiintyy keskustelukenttien, dialogisten toimintatapojen, dialogin symmetrian suhteen? Tutkimuksessa käytetty tutkimusmenetelmä rakennettiin aikaisempien verkossa tapahtuvan dialogin tutkimiseen käytettyjen menetelmien sekä dialogin kehittymistä kuvaavan keskustelukenttäteorian pohjalle. Tutkimuksen aineisto kerättiin johtamisen erikoisammattitutkintoon valmistavaan koulutukseen kuuluvista verkkokeskusteluista. Tutkimushenkilöt olivat sivistystoimenjohtajia, opetuspäälliköitä ja rehtoreita (12 naista, 12 miestä). Tutkimuksessa analysoitiin yhteensä 10 keskustelua, jotka sisälsivät 340 viestiä. Verkkokeskustelut jakautuivat koko koulutusryhmän keskusteluihin sekä koulutusryhmästä muodostettujen neljän eri tiiminkeskusteluihin. Tulokset osoittavat, että dialogin kehittymisen kannalta verkkokeskusteluissa eniten ongelmia aiheuttavat keskustelujen symmetrisyyden toteutuminen ja yhteisen ymmärryksen luominen. Erityisen vaikeaksi verkkokeskusteluissa osoittautui taustateorian mukaiseen luovaan, virtaavaan dialogiin pääseminen. Tutkimustulosten perusteella voidaan todeta, että asiantuntijuuden kehittämiseen pyrkivän, dialogi-teorianmukaisen verkkokeskustelun synnyttäminen on vaikeaa ja vaatii tietoista dialogin taitojen harjoittelemista.