Browsing by Subject "muutosjohtaminen"

Objectives. The aim of this study has been to gain insight into change management and change experiences in the Corona pandemic. The effects of the coronavirus brought a whole new situation in the field of change management and organizational change: the sudden, unexpected, and global need for change. The previous studies of change management have largely examined only the management from a planned view, in which case change management has been seen as a predicted situation in which their intention is to move from one point to another. In the corona situation, this view has not been possible. The change has to have be made in the constant change of security, the world change and new regulations. The aim of this thesis has been to find out what change management has looked like in the Corona period in one store in the field of trade and how change has been experienced in this new and very different change situation. Methods. This study has been carried out as a case study on one trade store located in the Helsinki metropolitan area. For the study, five employees of the store were interviewed: a department store manager, supervisor and three employees of the cash register department. The interviews were conducted as individual interviews in order to access the change situation through the stories experienced by the individuals. The interviews were analyzed by narrative means and the aim was to find stories about the change situation and its experience in the interviewees´ speeches. Results and conclusions. The study found that the change management in Corona pandemic highlighted changes in attitudes to work and feelings, changes in work habits, changes in customer behavior, and various challenges and opportunities. The results highlighted how management and employees perceived the change in different ways and how, especially during the corona, the communication of change and its challenges emerged. At the same time, however, it was noticed how the value of the trade sector has risen and the work was seen as important for society.