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Browsing by Subject "odotusanalyysi"

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  • Pallas, Minna (2019)
    The aim of the study was to research those factors that strengthen employees’ work en-gagement or threaten to maintain or develop it in the context of work change. Theoretical back-ground consisted of job demands and resources model developed by Demerouti et al. and Deci’s and Ryan’s self-determination theory. Previous research show that work engagement is strengthened by job resources. Job demands and weakened job resources, in turn, appear to be a threat to main-tained or developed work engagement. The focus of the study is on job resources and other possible factors that strengthen employees’ work engagement or threaten its development or maintenance. The context of work change is strongly linked to digitalisation and the effects of it. The study exam-ines the factors that strengthen work engagement and threaten its development or maintenance emerging from employee narratives. Eight narrative interviews were implemented in autumn 2018. In addition, the study ap-plied the Utrecht Work Engagement Scale (UWES) to measure the amount of employees’ work en-gagement. The material was analyzed by narrative methods in the form of thematic narrative analy-sis and expectation analysis. In this study, the elements of work engagement appeared in line with the previous research and the theoretical framework. Job resources strengthened work engagement, while resource depletion and emerged demands hampered the maintenance and development of it. Expectation analysis showed that fulfilled positive expectations and unfulfilled negative expecta-tions strengthened work engagement indirectly through job resources. Unfulfilled positive expecta-tions and fulfilled negative expectations, in turn, led to resource depletion and emerged demands further undermining the development and maintenance of work engagement. Depending on job re-sources, job demands, and expectations, the changes in work appeared to be a resource that strengthens work engagement or a threat to its development and maintenance.