Browsing by Subject "työelämäviestintä"

This research examines the views and experiences regarding communication about personal crisis in work communities. The focus is both in the community as a whole as well as in the individual communicational relationships. The study centralizes around the perspective of the people who experienced the crisis. Theoretical frames are home-to-work spillover and social support. Spillover means the study of how different life spheres affect one another. Social support on the other hand is the study of how people try to help each other by e.g. expressing sympathy, giving advice or offering practical assistance. This is a phenomenological study. The data was collected via online survey during July and August 2015. The study had 40 respondents with different occupational background. Analyzing method was qualitative content analysis with additional support from the more quantitative content differentiation. The results address why the people who have experienced a personal crisis want to or does not want to discuss it with their work community, who they talk to and who they don't talk to, how people felt their community reacted to the situation, what kind of support did they experience, how was the community a burden during the crisis and what kind of positive or negative views and experiences arose from the communicational relationships. One of the main results of the study is that people who have experienced a personal crisis hope that their work community expresses sympathy, understanding about their situation and offers practical support in order to reduce their work load. How people wish sympathy and understanding should be manifested differs greatly. Some hope to receive active empathy while others wish that co-workers wouldn't speak about the situation at all. Six narratives are presented based on the answers. They summarize how different people wish their work community would relate to the crisis, how they talk about the crisis themselves and how they think others react to their situation. Finally, propositions are given to organizations and work communities that wish to be prepared for the personal crisis among their members.