Browsing by Subject "vaatimukset"

Objectives: The aim of this study was to clarify, if the employees of the target company experience work engagement. The study also aimed to understand the contributing factors such as job resources and demands related to engagement experiences. One aim for this study was to find out what increased or decreased work engagement. Work engagement is meaningful because it improves employees work well-being, work performance and customer satisfaction. Methods: The study applied the Utrecht Work Engagement Scale (UWES, 2002) to sales unit of large company. Job resources ja demands were studied with an instrument made by the author of this study. The study was conducted in May 2017 by structured quantitative questionnaire. The sample consisted of 81 participants of 317 employees. The data was analyzed by using the SPSS statistical program. Analyses methods were factor analysis, Spearman correlation, regression analysis and Kruskall Wallis and Mann Whitney tests. Results and Conclusions: The results showed that the level of experienced work engagement among the participants was on average level. The experienced level of work engagement was not related to gender or work tasks. Three factors of work resources and work demands related to work engagement were found in the study. Three factors were related to managerial competence, well set work assignments and goals and make use of work competencies and opportunity to improve work competencies. The most essential job resource was to make use of own work competence and to improve it. That is also what target company should take into account when planning new improvements. There are different kind of ways to improve felt work competencies like learning at work or learning by education.