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Browsing by Author "Pakarinen, Johanna"

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  • Pakarinen, Johanna (2017)
    The purpose of this study was to evaluate the effectiveness of Lean-training by the Hospital District of Helsinki and Uusimaa (HUS). Additionally, the purpose was to find out the possible background factors influencing on the effectiveness of the training. The study offers information about the extent of the effectiveness of HUS Lean-training. According to previous studies, Finnish health care system is facing challenges and needs to be improved. Lean-method is a good method to improve the system. This is why it is important to study the effectiveness of the Lean-training. The study was based on Kirkpatrick’s Four-Level Training Evaluation Model. The four levels are reactions, learning, change in behaviour and results. The research questions of this study are “What is the extent of the effectiveness of HUS Lean-training?” and “Are there background factors influencing on the effectiveness of the HUS Lean-training?”. The study was a quantitative study and the research material was collected by e-form. The target group was the participants of HUS Lean-training 2015. 18 people took part in this study and they formed 72 % of the target group. The frequencies of the research material were examined and the material was analysed with cross tabulation. The findings show that the first two levels of Kirkpatrick’s model, reactions and learning, were achieved. However, the findings show that work environment was preventing achieving the third level, the change in behaviour. According to the results, lack of time and lack of support were the preventing factors. In the future, management should make sure that there is time and support available for Lean development.