Browsing by Subject "palkitsemisjärjestelmät"

The aim of this thesis is to research information from written articles and books about the connection between a given feedback from a manager and the employee’s competence development. In this literature review I will examine the concepts of feedback and competence development and the factors affecting them. I will also examine how feedback from a manager can improve employee’s competence, work motivation and commitment in practice. Work motivation and commitment can is a base for competence development, because committed and motivated employee is more willing to invest to one’s work and develop his or her skills and performance. The subject is very interesting and important. According to the literature using feedback in work context is often seen as something considered self-evident. It is not always the case in real life and many workers complain about not getting enough feedback from their managers about their performance. The data is collected using books and articles from the fields of educational and business economics including many researches about motivation, competence development and feedback in work context. The thesis is assembled together by using the method of narrative literature review. The keywords of this thesis are feedback and competence development. Feedback is seen as a received information of one’s actions. Feedback is always experienced individually and many things, such as receiver’s age, his or her own perception and the strategy used when giving feedback can affect how it is received and understood. Competence development can be assimilated with learning at work and it means intentionally or unconsciously improving one’s professional skills. This can benefit employees and the whole organization, since nowadays working life requires constant development to maintain one’s position in hardened competition – both in individual and organizational levels. According to this literature review, competence development can be supported with a good and adequate feedback. Constructive feedback can help correct errors and encourage development. Positive feedback can increase employee’s self-esteem and feeling of competence. This is important because supportive and positive working environment is a crucial factor for one’s job motivation and commitment.